Terms and Conditions

Terms & Conditions
Kia Ora from He Putiputi, Flora & Foliage, e-retail Website! These are our terms and conditions when placing an order either in our online florist website or phone orders.

Your rights of use
You have the right to access and use www.heputiputi.co.nz providing you comply with these terms and conditions and disclaimers when purchasing items from our website. If you breach any part of these terms and conditions, we reserve the right to cancel your access to www.heputiputi.co.nz.

All prices are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) of 15%.

Delivery and Message card Details
It is essential that all spelling and information of all names, company name, apartment or service property name, addresses, and telephone numbers provided by the customer are correct and advised to ensure a prompt delivery with no errors. If the delivery needs to be made to an apartment or secured property a telephone number of the recipient must be supplied to call and arrange a suitable time for delivery. Flower Shop Florist Wellington may remove any threatening, invasive of privacy, offensive, degrading or other content in message cards.
He Putiputi, Wairarapa will deliver to the address provided. He Putiputi, Wairarapa takes NO responsibility for wrong information and additional charges will apply for redirection of any goods/flowers.

Weddings and Events Flowers
A deposit of 30% of your flower order is required once you have confirmed your order with He Putiputi, Wairarapa. We are not obliged to give you a refund should you change your mind or wish to cancel the order for any reason.

Funeral Flowers
Please provide the deceased name and funeral home details if flowers need to be delivered to the funeral home.

Cancellation of Order
If you wish to cancel your order once it has been made, we are happy to offer a full refund. If your order has been placed and the flowers or gifts are on their way, we are then unable to offer a refund. An administration fee of $10.00 will be taken off the full value paid to cover the bank refund fees and time.

Flower Deliveries
Fresh flower deliveries are only available in the Wairarapa region, specifically postcodes 5710, 5711, 5712, 5713, 5810. He Putiputi endeavours to deliver flowers on the agreed delivery date.
He Putiputi is not liable for any late deliveries due to foreseen or unforeseen circumstances. Late delivery does not entitle you to cancel any part of the order.
Mistakes happen! So if you have given us the incorrect address, we are happy to have them re-delivered for you at an additional delivery fee cost.

Privacy and Security
We will keep all your personal information confidential. When you put your personal details on to www.heputiputi.co.nz you are agreeing to our terms and conditions applicable at the time. We provide a link to these terms and conditions on our website. We will keep all your personal information confidential. We will not sell or give any of your personal information to a third party without your written permission.

Returns Policy
If you are not entirely happy with your fresh flowers please email narida@heputiputi.co.nz within 24 hours of receipt of the product so we can discuss and decide the following course of action.
All goods returned must be in their original packaging and in a saleable condition. The purchaser or sender must meet the cost of returning goods and a brief explanation. Please note that freight and delivery charges are not refundable. Fresh flowers are perishable and can’t be exchanged or refunded.

Consumer Guarantees Act
Nothing in these terms and conditions limits your rights under the Consumer Guarantees Act 1993.

Contacting us
Please address any questions or complaints to owner-operator Narida Hooper at narida@heputiputi.co.nz